Data Protection

Data Protection Complaints Route

Data protection complaints

If you are concerned about how we collect, use, store, share, delete or protect your personal data, you can make a data protection complaint directly to us.

You can complain by:

  1. emailing: info@llanhedrichouse.co.uk
  2. writing to: Elaine Lynch, Llanhedric House, Walford, New Road, Ludlow, Shropshire, SY8 2LS]
  1. calling: 07816148818
  2. speaking to a member of our team, who will pass your complaint to the Data Protection Lead.

You do not need to use legal wording or mention data protection law. We will treat your concern as a data protection complaint if it appears to relate to how we have handled personal data.

We will acknowledge your complaint within 30 days of receiving it. We will then investigate without undue delay, keep you informed where appropriate, and tell you the outcome once our investigation is complete.

You also have the right to complain to the Information Commissioner’s Office. In most cases, the ICO may expect you to raise the complaint with us first so that we have the opportunity to respond.

Data Protection Complaint Form

  1. Name:
     
  2. Email:
  3. Phone:
  4. Are you complaining about your own personal data?
     ☐ Yes
     ☐ No, I am acting for someone else
     ☐ Not sure
  1. If you are acting for someone else, please explain your authority to act for them
     


 Attach evidence if needed: [upload option]

  1. What is your complaint about?
     ☐ Access to personal data / subject access request
     ☐ Incorrect personal data
     ☐ Personal data used without proper reason
     ☐ Marketing emails, texts or calls
     ☐ Personal data shared with someone else
     ☐ Personal data sent to the wrong person
     ☐ Personal data kept for too long
     ☐ Personal data deleted or not deleted
     ☐ Cookies or tracking technologies
     ☐ Automated decision-making
     ☐ Security concern
     ☐ Other
  2. Please describe what happened

  1. When did this happen?

  1. Who have you already spoken to at our organisation?
     
  1. What outcome are you seeking?
     ☐ Explanation
     ☐ Correction of personal data
     ☐ Deletion of personal data
     ☐ Restriction of use
     ☐ Stop marketing
     ☐ Copy of personal data
     ☐ Apology
     ☐ Internal review
     ☐ Other: [free text]
  1. Supporting documents

  2. Preferred response method
     ☐ Email
     ☐ Phone
     ☐ Post
     ☐ Other reasonable adjustment: [free text]
  1. Declaration
     I confirm the information I have provided is accurate to the best of my knowledge.
     ☐ I agree